“Your item was not delivred successfully(REPUBLIC OF THE PHILIPPINES PHZONE7) at 2013-08-13 08:34:00,” it says on the Chinese EMS tracking website. An attempted delivery was supposedly made on my package from China. Tracking says that the package’s current location is PHZONE7. According to a Philippine EMS Facebook page, PHZONE7 refers to the local post office. Yet when I checked with the local post office in Hinatuan, Surigao del Sur, no such package arrived.
When I checked the second time, still no package was there. Two days coming out of my work place, and nothing gained — a complete waste of time. Worse, it has been exactly one week since the “attempted delivery,” the package still nowhere in the local post office. And the mail is supposed to be express mail. What the heck are our postmen doing?
I get the tracking information only from the Philippine Post Office’s Chinese counterpart. The PhilPost’s own tracker is of no use: “No records found,” says the website when I enter the tracking number. When I emailed the address Philpost indicated in their website, there’s no reply.
Update: August 20, 2013, for the third time I went back to the local post office, and was greeted with same answer. The package was not there yet. I asked the postmaster to inquire with the regional office for the whereabouts of the package, and I was told that the package did not arrive in Davao yet. The package may still be in Manila, the lady postmaster said; give one more week for the package to arrive. May have been due to the weather, they postulated, what with the storms and all. But I was bothered, because the status of the package, per Chinese EMS website, is already for pickup at the local post office. At length, the postmaster asked for my number, so she could personally inform me when my package arrived.
I did not even reach home when I received a text message, saying that my package was in the local post office all along. The package had in fact passed the Davao post office, contrary to the information the regional employee gave. These high-ranking officials are not exactly on top of things, are they? As to why the bulky package had not been found in the local post office, well, it lay hidden in a sack.
So your package was just sitting in their basement since day one? I have the same status for my package right now, I just hope it's on the local post office already. How much did you pay to claim it?
ReplyDeleteHello, Mark. The package was forwarded to the nearby city Bislig. I guess from there it took forever to reach my town, which is just next to it. I did receive a reply from Philpost when I emailed ems.cs@philpost.gov.ph , but I received it about a week later. Try sending them an email too, and you may also check with your local post office. I paid P50 to claim the package. That's for the notice card (which I didn't get 'cause I beat them to it), none charged by Customs.
DeleteI am having the same status -- does this mean I should check our local Philpost office?
ReplyDeleteYes, but not necessarily immediately. Your mail may still be held up in customs. Check in a week or so.
DeleteI also face same experience, last 10 day same status PHZONE7, I visit local post office already 2 times but same answer it's not yet arrived.its really a disaster experience with EMS😥😥
ReplyDeleteI have the same for my friends shipment to Bohol. I feared stolen packages. Expensive goods too for farm. It’s small village maybe it’s in the larger city that’s incoming ferry port for Cebu city? I should have ship to US first and Balakbayan box later hmmm
ReplyDeleteI have the same issue I knew that something is fishy with local post office employee.
ReplyDeleteMy package has already in PHZONE7 for 16 days already, what should I do? :(((
ReplyDeleteSame cases over 1 month now still my package PHZONE7
ReplyDeleteI have the same problem. In addition I had a package disappear after customs.
ReplyDeleteSame problem here. Sent my package to Cebu on 16 aug, last tracking status on 27 aug said "delivery attempted" with location at PHZONE7. Until now no news from them. They (the EMS) keep on saying "your package is still being dispatched blablabla". This is really pissing me off!
ReplyDeleteThe same my situation here PHZONE7
ReplyDeleteNOTIFTY my email bla bla bla until now no movement
Mine also, my package is still in phzone7 and it also says unsuccessful delivery last august 31,2019.. until now i am tracking, but still in phzone7 and no movement or new update of my parcel.
ReplyDeleteI also email the philpost in manila, but still no reply.
Hello sir i am from pakistan i send the package in Philippine but my friend still not received that i don't know why but now it's phzone7 how my friend get the package
ReplyDeletePlease help me
Same issue here my package is in PHZONE7. .please help us what to do to get our package
ReplyDeleteWe also status phzone7 but untill now no delivery...the sirveces very poor.
ReplyDeleteWe also have status phzone7 but until now my wife she cant recieved the item from korea
ReplyDeleteI also have the same status.
ReplyDeleteMy parcel arrived on Sept. 26 at CMEC EMS post office, but until now it's PhZone7. When I tried to visit EMS post office cebu it's not yet there. It was already 1 week after it was in Manila and still not yet in Cebu.
I'm also facing this problem anybody can tell me what I do
ReplyDeletePlease anybody help me my document are very important and original
ReplyDeleteI have the same problem it says delivery attempted since 24 October. Until now it didnt come..
ReplyDeletePlease send my package ..
i send the package in Philippine but my friend still not received that i don't know why but now it's phzone7 how my friend get the package
ReplyDeletePlease help me
Hello sir/ madam my package is stay long in your office why is that takes a 2 weeks. Please hurry
ReplyDeletePlease help
ReplyDeleteHello sir/madam..When can I actually receive the documents that someone sent to me from Qatar it is by express and that should be 5 working days only and I will receive it but until now i didn't receive any. He sent the documents last Nov.24 and iT was arrived in Manila last Nov.28, and when I track that documents it was said that it is in PhZone7.. What the heck your doing, such a waste of time,money and all for the people who is waiting for their package or documents. Can you please help me on my documents to be send as much as poossible asap coz I'm waiting for too long. This coming Dec.24 it will be 1 month.
ReplyDeleteSame problem.. but Im not even from the Visayas Area yet my package is in PHZONE7.. Im from Cordillera region and I dont know why it says Phzone7
ReplyDeleteTanong kulang sana kung dumating naba jan sa manila post office yung pinadala kung document galing japan??
ReplyDeletebakit hindi parin dumadating sakin ung pinadalang ducoments galing japan .. dumating a dito sa pilipinas nung 17 pero hanggang ngayon wala pa ..
ReplyDeleteMine is too. Parcel from Ukraine reached Manila after a few days, then PHZOne7.for 3 weeks. I visited local post office but they hardly open...normally morning from9-10:30, how can they receive parcel from Manila like that kind of working hours.... And of course postman answers my parcel has not arrived. I have called several times and waited for a 4-5min, then when my turn came, the customer service hang up the phone.i thought they hung up by an accident but happened for twice.After that only voice recorder was talking " please leave your message"
ReplyDeleteI assumed it was their lunch time... But what I know now is, there is no fixed working hours in Phillpost.
What I want to know, is , if anyone receive the package after 1 months Or if anyone failed to receive after 2 months ?
Same problem here my parcel arrived 2 days after it departed from origin country but stuck on phzone7 for 5 days already..is this how philpost work?so much delay!!!!!!
ReplyDeletePAANO KO MA LOLOCATE ANG ITEM NA PINADALA SA AKIN SABI DITO *DELIVERY ATTEMPTED* *LOCATION PHZONE7* TAPOS AKO PO AY TAGA IPIL ZAMBOANGA SIBUGAY
ReplyDeleteSa akin po tatlong buwan hanggang ngayon hindi pa dumating dito sa japan.. location phillipines parin.. ano bang problema sa inyu?importante yung laman sa package.. so pls nman ....
ReplyDeleteSame here my package or parcel just stocked in phzone7 somebody should act right away yung NASA pinas now San ba natin pwede e reklamo to this is serious nag bayad tayu express fee Peru walang nangyare mag iisang buwan na Yung parcel ko
ReplyDeleteTanong po na recieved na kaya Ng iba rito Yung sa kanila
ReplyDeleteTanong ko lng po sana ung pinadala kong parcel para sa hipag ko nung june 11 2020 pa po un. Lampas isang bwan na ang sabi pag tinatrack ko nasa phzone7 pa rin. Kelan pa ipapadala yan sa japan. Eh EMS po un express delivery. Yng nasa post office kilos kilos naman po. Bkit naiistock ng ganun katagal ang parcel sa inyo.
ReplyDeleteAnu na ems tagal n ng parcel kotapos ngayon sinabi na nasapZone7
ReplyDeleteWhen it says PHZone7, where is it? Is it the EMS Post Office in Pasay?
ReplyDeletewhat you mean if PHZONE7?
ReplyDeleteWHERE IS IT?IS IT THE EMS POST OFFICE IN PASAY?
The same problem😪were are not going to waste our money and time😪oct7 already arrived at post office but why until now haven't deliver the items that I send to Philippines😪where is that place phzone7?
ReplyDeleteWhen i check my ems package it says phzone7.thats was dec 7. Until now not yet deliver.
ReplyDeleteSame problem lol my package was from Japan December 2021 shipped til now I haven't receive anything
Delete